What is the Return Policy?

Generally on all items the return policy is that you are responsible for round trip freight if the furniture has already been shipped/produced. Please contact us and we will assess your situation.  On Free Shipping items the shipping charges are included in the price but you will still be charged for round trip shipping costs incurred by Cadence Furniture. Please be careful when ordering your furniture and let us know if we can be of assistance in selecting the right furniture for your situation. Always measure the space you are placing the furniture. Sorry we cannot accept returns for furniture that you have subsequently assembled. Any returns must be in their original packaging. Items will not be authorised for return after 7 days from the delivery date. Your credit card will be refunded once the manufacturer receives the returned item.

Cancellation of Orders

Items that have been ordered and paid for in full, but have not yet been delivered, cannot be cancelled due to the costs involved in processing the order. In all other cases where the payment terms have not been adhered to, Cadence Furniture, reserves the right to cancel the order and retain a maximum of 40% of the sales value in administrative costs.

Damaged Items

The majority of our items are shipped using a specialist furniture removal company. When the item is delivered, you will be asked to sign for the delivery. Please ensure that you inspect the item thoroughly before signing to accept the delivery. If for any reason, you do not wish to accept the delivery, do not sign for it as this will make our damages insurance void. If you discover damage please contact Cadence Furniture by telephone within 15 minutes of delivery. This gives us the option of sending the courier back immediately to pick the item up, enabling us to keep carriage charges to a minimum. If you sign for an item and subsequently discover that it is damaged or unwanted for any reason, we will replace the furniture free of charge, but you may be liable for the carriage costs incurred in returning the item

With regards delivery dates, if the item is not in stock, we may not be able to meet the original promised delivery time with the replacement and are not liable for this. Note, that due to our insurance terms and conditions, CUSTOMER MUST SUPPLY CLEAR DIGITAL IMAGES OF ANY DAMAGE PRIOR TO A REPLACEMENT BEING ISSUED.

What Is Your Warranty/Guarantee Policy

7 Day Money Back Guarantee

You have the right to return an item to our warehouse providing that you inform us by e-mail within 7 days of the item being delivered to you and that the item MUST come back to us with all the original wrapping.

 Because we are confident in the quality of our pieces and the representation of our products in the advertisements, the carriage costs relating to the return will be at the buyer’s expense unless extenuating circumstances are agreed by Cadence Furniture. All return items must be in the original wrappings and unused and unassembled (if applicable). Therefore please be very careful when un-wrapping the items to keep the wraps intact. This is essential to avoid damages on return. Responsibility for items damaged during return because of inadequate wrapping lies with the buyer.

We reserve the right to choose the most appropriate carrier to undertake a collection in order to minimise transit damage and make the collection easier for our customer. Because the items were purchased “at a distance”, our seven day guarantee allows you a closer inspection of the item first-hand, but also allows us to be able to re-sell the item as brand new if it is not what you require. If the item is not re-sellable as new when returned, we are unable to issue a refund