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When does my credit card get charged?
Your credit card
will get charged 24-72 hours after you place
your order. We have a "Pre-pay" policy to
protect ourselves from fraudulent orders.
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How much is shipping?
Shipping to Mainland
UK is free.
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Do you have a store?
We do not have a
physical store front, selling online is a more
efficient business model that allows us to offer
a much larger selection and better prices than
most retail stores.
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What about assembly?
Much of our
furniture is assembled, but some of it is quick
and easy to assemble easy quote.
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How will my furniture ship?...
All deliveries are undertaken within 30 days
from the point of order of in stock items. A
member of our friendly staff will contact you
1-3 days before your delivery to confirm the
time and date. On the day of delivery, the
driver will contact you 1 hour prior to arrival
to confirm the exact time (so you don’t have to
wait in all day).
With regards to delivery arrangements, the
customer will be informed of an impending
delivery via telephone or email, a minimum of
two days in advance of the delivery date.
It is the customer’s responsibility to ensure
that they are available, or have made the
necessary arrangements to accept the product on
the stated delivery date. In order to keep
delivery costs low, our couriers only make one
attempt at delivery. If the customer is unable
to accept the delivery on the first attempt, a
second delivery charge will be levied
Customers please note that our insurance policy
only covers us for delivery to your door, and
does not extend to moving furniture up steps or
inside the property. As a result, although our
friendly drivers will be of assistance wherever
possible, we cannot be held responsible for any
damage caused.
In most cases, we operate a one-man delivery
service, so please ensure that help is available
particularly if you have ordered large or bulky
items.
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If you ordered a heavy/bulky item, make
sure you have someone who can help with this.
Customers please note that our insurance policy
only covers us for delivery to your door, and
does not extend to moving furniture up steps or
inside the property. As a result, although our
friendly drivers will be of assistance wherever
possible, we cannot be held
responsible for any damage caused. In most
cases, we operate a one-man delivery service, so
please ensure that help is available
particularly if you have ordered large or bulky
items.
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Can you ship to PO addresses?
Sorry we cannot ship
to PO addresses.
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Do you ship outside the Mainland UK?
At this time we do
not ship outside the mainland UK.
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Do you ship internationally?
At this time we do
not ship internationally
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What Is Your Warranty/Guarantee Policy?
7 Day Money Back Guarantee
You have the right to return an item to our
warehouse providing that you inform us by e-mail
within 7 days of the item being delivered to
you and that
the item MUST come back to us with all the
original wrapping.
Because we are confident in the quality of
our pieces and the representation of our
products in the advertisements, the carriage
costs relating to the return will be at the
buyer’s expense unless extenuating circumstances
are agreed by Cadence Furniture. All return
items must be in the original wrappings and
unused and unassembled (if applicable).
Therefore please be very careful when
un-wrapping the items to keep the wraps intact.
This is essential to avoid damages on return.
Responsibility for items damaged during return
because of inadequate wrapping lies with the
buyer.
We reserve the right to choose the most
appropriate carrier to undertake a collection in
order to minimise transit damage and make the
collection easier for our customer. Because the
items were purchased “at a distance”, our seven
day guarantee allows you a closer inspection of
the item first-hand, but also allows us to be
able to re-sell the item as brand new if it is
not what you require. If the item is not
re-sellable as new when returned, we are unable
to issue a refund
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Who Handles Customer Service?
We strive to carry
quality brands and deliver your new furniture in
perfect condition. If you need service on
furniture, we will do everything we can to help
you. The manufacturer usually handles part
replacements, etc. We will do everything we can
to make sure you are satisfied.
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Damaged Items
The majority of our items are shipped using a
specialist furniture removal company. When the
item is delivered, you will be asked to sign for
the delivery. Please ensure that you inspect the
item thoroughly before signing to accept the
delivery. If for any reason, you do not wish to
accept the delivery, do not sign for it as this
will make our damages insurance void. If you
discover damage please contact Cadence Furniture
by telephone within 15 minutes of delivery. This
gives us the option of sending the courier back
immediately to pick the item up, enabling us to
keep carriage charges to a minimum. If you sign
for an item and subsequently discover that it is
damaged or unwanted for any reason, we will
replace the furniture free of charge, but you
may be liable for the carriage costs incurred in
returning the item
With regards delivery dates, if the item is not
in stock, we may not be able to meet the
original promised delivery time with the
replacement and are not liable for this. Note,
that due to our insurance terms and conditions,
CUSTOMER MUST SUPPLY CLEAR DIGITAL IMAGES OF ANY
DAMAGE PRIOR TO A REPLACEMENT BEING ISSUED.
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What is the Return Policy?
You have the right to return an item to our
warehouse providing that you inform us by e-mail
within 7 days of the item being delivered to
you and that
the item MUST come back to us with all the
original wrapping.
read more
here
Generally on all
items the return policy is that you are
responsible for round trip freight if the
furniture has already been shipped/produced.
Please contact us and we will assess your
situation. On Free Shipping
items the shipping charges are included in the
price but you will still be charged for round
trip shipping costs incurred by Cadence
Furniture.
Please be careful when ordering your furniture
and let us know if we can be of assistance in
selecting the right furniture for your
situation. Always measure the space you are
placing the furniture. Sorry we cannot accept
returns for furniture that you have subsequently
assembled. Any returns must be in their original
packaging. Items will not be authorised for
return after 7 days from the delivery date. Your
credit card will be refunded once the
manufacturer receives the returned item.
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Can you customise the furniture?
No. We cannot get
any of our furniture customised.
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Are finish colours accurate?
We do our best to
accurately show the finish colors of each piece
we carry, however colors can vary by personal
perceptions, monitor type and age, video card
differences and printing variations.
With regards to our wood furniture, we endeavour
to give the best portrayal of colour, but we
cannot accept colour or shade differences
occurring from piece to piece as faults. As a
general rule, dark items look lighter in
reality, and light items look darker in reality.
A close match is more likely if you purchase two
items at the same time because they will come
from the same batch. upholstery fabric, we
highly recommend that you contact us to obtain a
sample prior to purchasing if an exact colour
match is required. If you are unhappy with your
purchase because of a shade difference or any
other reason, we are willing to offer a refund
as long as we are informed within 7 days.
However, original carriage charges and
collection costs will be at the buyer’s expense,
and the returned item must be resellable as
'brand as per the terms stated in the section
entitled 'damaged items'
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Delivery
Unless otherwise stated, all delivery dates are
given in 'working days'. We endeavour to be as
accurate as possible with our quoted delivery
dates and the majority of pieces are delivered
either on-time or before the stated date. Very
occasionally due to the nature of our business
(many items are imported), and because our stock
changes so quickly, it is possible that delivery
dates may vary due to circumstances beyond our
control, for example, being held up at customs,
damage during transit, etc. In this event, we
will endeavour to keep you informed to the best
of our knowledge, but cannot be held liable for
losses incurred. Refunds are not offered for
late deliveries unless the original delivery
date is exceeded by 40%. In order to remain
competitive, please note that all deliveries are
either charged at cost, or subsidised by Cadence
Furniture. |
